TERMS AND CONDITIONS
Your travel booking is made with Travel4Purpose.
1. GETTING STARTED
1.1. At T4P, our experienced and diligent team aims to create bespoke travel experiences that match your every need and further your internal drive. To do this, we need to gain an understanding from you about what your purpose is and what has led you to want to be part of our tribe. To do this, we may need to reach out to you by telephone, email or any other form of communication as deems fit.
1.2. Your safety is one of our main priorities, but to serve you the best we can you are responsible for informing us of any extenuating medical conditions, dietary requirements or other such circumstances which will need to be taken into account when curating your trip. We promise to work with you at every stage to accommodate your health and safety needs as far as possible, however there is no guarantee that all your requests can be met. We can ensure that anything you tell us will be held with the strictest of confidence.
1.3. Depending on the duration, type and intricacies of your unique travel experience, we guarantee that a first draft itinerary will be sent to you in full within 1 to 14 days dependent on complexity. We see the curation of your trip as a two-way street and whilst we will impart all our knowledge and do all the hard stuff, we want to make sure you are happy at every juncture.
2.1 Once your itinerary is finalised and you are happy with it, we will provide you with an invoice for the full amount of the agreed price. Until your invoice has been paid in full, all aspects of the itinerary are subject to availability and / or price change.
2.2. The terms and conditions relating to your payment are set out in this document only, including details of agreement and acceptance.
2.3. Your invoice will clearly state the date by which you are due to make payment of your invoice in full. The time frame for payment is entirely individualised and depends on the amount you are being invoiced for. If you fail to make payment of your invoice in full within seven days after the date of payment stated on your invoice, Travel4Purpose reserves the right to cancel your trip without notice and you will be liable for any additional costs incurred.
3.1. The amount you will be invoiced for will be the full and final sum and will include the cost of our services and that of the confidential contract rates we have with our suppliers. We therefore will not be able to provide you with a breakdown of costs. However, should you not be satisfied with the final trip price (“Travel Fee”), we may be able to adjust your bespoke intitiary to meet your budgetary requirements.
3.2 All prices quoted by us will be in Kenyan Shillings., unless otherwise stated.
3.3 We reserve the right to impose surcharges in respect of cost increases incurred during the curation of your personalised trip. By way of example, this may include, but is not limited to, cost increases due to currency fluctuations, cost increases imposed by suppliers or government action. If the increase is in excess of 10% of the Travel Fee, you will however be given the option to withdraw from your trip without cost if the overall price increase is in excess of 10% of the original figure quoted. In these circumstances, we will provide you with a full refund of all monies already paid to Travel4Purpose. Rest assured however, we will not increase the price of your trip less than 30 days before departure and we will increase your quoted cost if the cost increases are less than 2% of the travel payment.
3.4. Please note that unless otherwise stated, the Travel Fee typically does not include cost of airfare, visas, additional baggage fees; personal expenses; optional sightseeing; gratuities fees, which are at your discretion; and travel protection insurance. These are all expenses which are to be paid for and arranged by you, however we will inform you of all the additional costs we anticipate you will have to pay for and arrange yourself as a heads up.
4. CHANGES OR CANCELLATION BY YOU
4.1. Whilst we hope that after the itinerary is agreed and payment is made that you will be happy and excited for your trip, there may be changes or adjustments you would like to make. If you do wish to make any changes after you have paid the invoice in full, we will try our best to accommodate them, however thismay not always be possible. If there are any additional costs which we will incur from making these changes, you may be asked to pay for these, however we will keep you informed of this every step of the way.
4.2. We would be sad to see you go, however if you do for any reason need to cancel your personalised trip at any time, you will be liable to pay a cancellation fee, as per the below table. The effective date of cancellation will be upon our receipt of your written notification.
Effective date of cancellation
91 days or more before departure: None
61 – 90 days before departure: 30% of Travel Fee
31 – 60 days before departure: 50% of Travel Fee
0 – 30 days before departure: 100% of Travel Fee
5. CHANGES OR CANCELLATION BY TRAVEL4PURPOSE OR ITS SUPPLIERS
5.1. Some aspects of your bespoke trip may be operated by third party suppliers (“Suppliers”) These may include, but are not limited to, accommodation, land/sea/air transportation, activities, and food and beverage services. There may be a situation in which aspects of the service provided by Suppliers may be altered or cancelled in some way, out of our control. If this is the case, we will ensure that you are promptly notified of any significant changes , although we cannot guarantee that a refund will be available. Please also note that we do not accept responsibility for any negligent acts or defaults on the part of any Supplier which is not directly under our control.
5.2. There may be times when it is necessary to make minor changes to your trip and in such situations, no refund will be made.Of course, if we are unable to offer a significant portion of the trip, you will be offered an alternative trip of equal or greater value which we, at our sole discretion, deem suitable
5.3. We retain the right to cancel your personalised trip entirely if the quality of your personalised trip, in our sole opinion, is deemed to be compromised. You will receive a refund of the Travel Fee in this circumstance, less any losses incurred by us. In some circumstances, which include but are not limited to man-made or natural disasters, acts of god, and/or adverse weather conditions, no refund will be issued. Please note that such circumstances only include those which are out of our control.
6.1. We do not accept liability for any accidents that may occur during your trip / experience, and costs relating to medical treatment for injuries and/or urgent transportation must be met by you. To be properly insured against such situations, we strongly recommend that you purchase comprehensive travel insurance that includes sufficient cover, especially regarding cancellation, curtailment, theft, accident, repatriation, medical, third party, liability for injury to others and death, and loss or damage to equipment.
7. YOUR BEHAVIOUR AND RESPONSIBILITIES
7.1. We promise to do all the leg work in the planning phase, however you are required to stay vigilant and help us to ensure that you stay healthy and fit;. This will include preparing yourself by reading about the places you are visiting and understanding that local living standards, practices, lifestyles, facilities may be different (usually in delightful ways) from what you are used to. Where possible, we will point you to some useful reading material.
7.2. At times, we may use any photographic or film records of your bespoke trip for promotional and/or commercial purposes, without any remuneration to you or without having to obtain permission from you. Where possible, you will be asked permission and informed when and who you are using the photos or footage.
7.3. You are responsible for obtaining and keeping all required travel documentation. This includes any required visas and the possession of a passport that is valid for at least six months from the start date of the trip. You are also responsible for checking in for all flights and other travel arrangements in good time and with the correct documentation. We are not responsible for any costs incurred by you not having the correct documentation when required or failure to be on time for departure.
7.4. Our staff will always treat you with the utmost respect, however the same is required of you to our staff and suppliers. You must therefore comply with rules and regulations set by them and we promise to listen to any issues you may have and help when possible. With this in mind, we reserve the right to remove any traveller from all or part of the trip if we feel they are behaving in an unacceptable manner. In such a situation, we will not be responsible for repatriation or any costs incurred, and no refund will be given.
7.5. You are responsible for looking after the accommodation where you stay and will be liable for any damages inflicted on the properties occupied by you during your trip.
7.6. You acknowledge and agree that some of the activities that you will participate in have a risk of accident and injury. Therefore, you will not take any unreasonable risks, and if you do, you are responsible for your own actions.
7.7. All of your property is your own responsibility. and we are not responsible for the maintenance, care or safety of any item beginning to you.
8. TRAVEL4PURPOSE’S RESPONSIBILITIES
8.1. We aim to work towards creating the most positive impact possible with every trip we curate. This means a positive impact on the community you are visiting but also for you as an individual.
8.2. We will respond to your requests promptly and will keep you informed as your itinerary evolves. We believe communication is key and we do our best to stay easily contactable at every stage.
8.3. If at any time you have questions or concerns , please let us know as soon as possible. Any complaints or suggestions about your trip should be made to us at firstname.lastname@example.org.
9. LIMITATIONS OF LIABILITY
9.1. Please be aware that travel inherently involves risk and while we aim to minimise this for you as much as possible, in the absence of our own wilful negligence, we will not be liable for economic loss and physical or mental injury, direct or indirect, arising in connection with your trip and the actions of any third party service providers.
9.2. In addition and without limitation, we are not responsible for any injury, loss, or death, or damage to property in connection with the provision of any goods or services whether resulting from, without limitation, to acts of God or force majeure, weather, quarantines, illness, disease, acts of war, civil unrest, insurrection/revolt, animals, labour unrest including strikes, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of means of transportation or travel delays, travel advisories or warnings.
10. LAW & JURISDICTION
10.1. These terms and conditions and all disputes arising out of or in relation to the contract entered into between you and us will be interpreted in accordance with and governed by the laws of Kenya.
10.2. In accepting these Terms and Conditions with us, you accept that any dispute arising from such contract will be subject to the exclusive jurisdiction of the Kenyan court.